Alfred Dunhill was responsible for both the invention of the very first one-handed lighter, and the very first luxury butane gas lighter.
As you would expect from a company with such a remarkable heritage, our lighters are precision pieces that have been made to withstand regular daily use week after week, year after year. We advise customers to take time to read the instruction booklet carefully before and during use.
As with any precision product that is used so often, your dunhill lighter will require regular servicing. For the guidelines on how often to have you own lighter serviced, please contact your local Service Centre.
However, there are some simple things that you can do to increase the longevity of time between services.
Your dunhill lighter is guaranteed against faults in materials and workmanship for a period of 24 months from the date of purchase irrespective of the country of purchase. Your dunhill lighter will be repaired and any defective components will be replaced, free of charge, providing that the fault falls within the terms of this guarantee.
Damage and/or defects caused by fair wear and tear, accidents, use which is unreasonable or inconsistent with dunhill's instructions, dismantling, or repair by persons other than authorised dunhill repair specialists, or the use of flints or gas other than those recommended by dunhill, are not covered by this guarantee.
This guarantee is only valid provided that the guarantee card is properly completed by a dunhill shop or authorised dealership from which your lighter is purchased and is returned with your dunhill lighter.
Should your lighter require servicing or repair, send or take it, together with your completed guarantee card, to a dunhill Service Centre or Store. We do not recommend that you return your lighter by post as it contains flammable gas/fluid. If you should choose to do so, it will be entirely at your own risk but you should ensure that the lighter is empty of gas for butane gas models and the wadding is dry for petrol models.
Please note that your rights under the guarantee are subject to your compliance with dunhill's instructions as set out above. Please read the instructions carefully. Please do not use your dunhill lighter without referring to the enclosed warnings.
This guarantee is additional to your statutory rights.
It is recommended that you remove the flint if the lighter is out of use for an extended period. Natural degeneration of the flint could damage the lighter in the medium to long term, depending on the humidity of where it is stored.
We recommend that you always store the lighter with a full tank of gas.
When not in use we recommend that you store your dunhill lighter in its original box. This has been specifically designed to protect it throughout its life.
Whilst most gas refills will contain gas of a similar standard, there is a very good reason for us to recommend that you only use dunhill gas canisters, and in fact why it is a requirement of the guarantee that you do.
As gas is delivered into your lighter from the canister, it will pass over a sealing gasket. In many cheaper competitive products, the gasket sealant used is picked up in small quantities, and then finds its way into the inside of your lighter, eventually clogging it.
The gasket sealant we use within dunhill has been designed specifically to meet our own higher standards of quality, and so by using our gas, you can be confident that this "clogging" is significantly reduced. This is particularly the case if you are the owner of a Turbo Lighter.
The dunhill flint is specifically designed to work with your dunhill lighter and in fact is why it is a requirement of the guarantee that you use them.
dunhill flints are slightly softer than the cheaper competitive products and therefore, using a dunhill flint will create a greater spark and will reduce the wear on the flint wheel. This will extend the time between services.
After a period of use, the area around the flame will be blackened by a residue of carbon, caused by the flame, and of small particles of flint. This can be easily removed with gentle brushing using a small nylon brush.
A regular, light polish with soft chamois cloth will keep your lighter lustrous and shining.
It is normal that after a period of time, tarnishing will occur on plated metal surfaces. This effect is heightened through contact with chemical substances or conditions of high humidity.
In general use, you should try to take more care if you own a lighter with lacquer and / or highly polished surfaces. These luxurious surfaces are particularly sensitive to scratching, and these are impossible to remove. However, for many dunhill lighter owners, a small amount of scratching or tarnishing is in fact a good thing - giving their lighter a patina and a personalised, unique look.
- The lighter is checked to see if there is a leak.
- The lighter is disassembled into its component parts.
- The parts are checked for wear and replaced where necessary.
- If a leak has been detected, this is repaired.
- The cap and case is cleaned in an ultrasonic tank, which cleans even the smallest particles.
- The cap and case are dried and the whole lighter is oiled and assembled to original specification.
- The lighter is filled with dunhill gas* and weighed on a set of accurate scales (to 0.01grams)
- The lighter is then stored for 48 hours, then re-weighed. Confirmation that the weights are the same means that no leak has been detected and the lighter is ready.
- The flame height is adjusted to be the same height as the cap.
- A new flint is fitted to the lighter and filled with gas**
- The lighter is given a final clean using a soft polishing cloth.
- The lighter is placed in the appropriate sized lighter presentation pouch with a lighter brush***
* dunhill gas is the cleanest on the market. Failure to use dunhill gas will effect the terms of the guarantee.
** Due to postal restrictions in certain markets, we may need to empty the tank of gas when returning lighters through the post.
*** All repairs should be returned to you with a lighter brush, which is a small soft bristled brush. This brush can be used to clean the burner valve area when it blackens with normal use. Using this brush will extend the period of time required between services.