Timepiece

Timepiece Care

With over 100 years of horological expertise, we at Alfred Dunhill understand the value and importance of producing quality time pieces that are built to last. Since the first dunhill dashboard clock of 1903, we have continued to produce exciting, original and beautiful timepieces.

Every dunhill watch is made to the highest standards of precision and quality. Throughout its manufacture it has been subjected to the strictest controls and inspections.

For a major service, we look forward to welcoming you at one of our global Service Centres, but here are some specific guidelines for you to follow regarding the care of your dunhill timepiece.

  • Timepiece Care
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    As with a finely tuned engine, dunhill timepieces will benefit from a service every few years, rewarding you with continued precision timekeeping.

    • Quick Service Procedures

      Diagnosis:
      - The watch is checked for water resistancy.
      - The technician removes the case-back and carefully examines the movement to assess if a clean and re-oil is required, or if there are signs of wear.
      - Several tests are carried out using specialised electronic equipment to assess the condition of the movement and how much battery power the movement is using.
      - If the watch fails the waterproof test then a maintenance service will be recommended. If the watch fails the movement tests then a complete service will be recommended.

      Service Procedures:
      - If the watch passes all the above checks, the battery is replaced with a new one.
      - The case-back seal is exchanged before the case-back is placed back on the watch
      - Metal Bracelet Watches - The case and bracelet is cleaned with a soft cloth. A bracelet repair/replacement will be recommended if the technician assesses the bracelet to be unsafe.
      - Leather Strap Watches - The case is cleaned with a soft cloth. The leather strap is checked for wear. A new strap will be recommended if the technician assesses the strap to be unsafe.

      Testing Procedures:
      - The watch is tested for timekeeping and water resistancy to original specifications.

      Presentation:
      - The watch is placed on a cushion, inside a pouch ready for collection.

    • Maintenence Service Procedures

      Diagnostics:
      - The case-back is removed.
      - The technician removes the case-back and carefully examines the movement to assess if a clean and re-oil is required, or if there are signs of wear.
      - Several tests are carried out using specialised electronic equipment to see assess the condition of the movement and how much battery power the movement is using.
      - If the watch fails the movement tests, then a complete service will be recommended.

      Service Procedures:
      - The case is disassembled into its component parts, leaving the movement dial and hands complete.
      - All the case parts are cleaned in an ultrasonic tank, which cleans away even the smallest particles.
      - Metal Bracelet Watches - The bracelet is checked for signs of excessive wear, then cleaned in an ultrasonic tank. A bracelet repair/replacement will be recommended if the technician assesses the bracelet to be unsafe.
      - Leather Strap Watches - The case is cleaned with a soft cloth. The leather strap is checked for wear. A new strap will be recommended if the technician assesses the strap to be unsafe.
      - New seals are placed around the crystal, bezel and case-back and the crown is checked and exchanged where necessary.

      Testing Procedures:
      - The watch is tested for timekeeping and water resistancy to original specifications.
      - The watch is kept on test for 48 hours.

      Presentation:
      - The watch is placed on a cushion, inside a pouch ready for collection.

    • Complete Service Procedures

      Service Procedures:
      - The watch, including case and movement, is disassembled into its component parts.
      - The movement parts are checked for wear and replaced where necessary. They are then cleaned oiled and reassembled to original specifications.
      - All the case parts are cleaned in an ultrasonic tank, which cleans away even the smallest particles.
      - Metal Bracelet Watches - The bracelet is checked for signs of excessive wear, then cleaned in an ultrasonic tank. A bracelet repair/replacement will be recommended if the technician assesses the bracelet to be unsafe.
      - Leather Strap Watches - The leather strap is checked for wear. A new strap will be recommended if the technician assesses the strap to be unsafe.
      - The casing parts are washed and dried.
      - New seals are placed around the crystal, bezel and case-back and the crown is checked and exchanged where necessary.

      Testing Procedures:
      - The watch is tested for timekeeping and water resistancy to original specifications.
      - The watch is kept on test for 48 hours.

      Presentation:
      - The watch is placed on a cushion, inside a pouch ready for collection, with a 12 month service guarantee card.

  • Timepiece Guarantee
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    Your dunhill watch is guaranteed against faults in materials and workmanship for a period of 24 months from the date of purchase, irrespective of the country of purchase. Your dunhill watch will be repaired and any defective components will be replaced, free of charge, providing that the fault falls within the terms of this guarantee.

    Damage and/or defects caused by fair wear and tear, accidents, use which is unreasonable or inconsistent with dunhill's instructions, dismantling, or repair by persons other than authorised dunhill repair specialists, or the use of components or accessories other than those recommended by dunhill, are not covered by this guarantee.

    Natural skin straps are also excluded from the guarantee.

    This guarantee is only valid provided that the guarantee card is properly completed by a dunhill shop or authorised dealership from which your watch is purchased and is returned with your dunhill watch.

    Please note that your rights under the guarantee are subject to your compliance with dunhill's instructions as set out in the booklets below. Classic Watch Guarantee
    Facet Watch Guarantee
    Please read the instructions carefully.

    This guarantee is additional to your statutory rights

  • Specific Care
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    • Water-resistance

      - To keep the movement protected from moisture please be sure that the winding crown is always pushed against the case.
      - If you wear your watch during sporting activities or if its exposure to water is frequent, we recommend that you have its water-resistance checked once a year.
      - Gaskets are also subject to a natural ageing process and their periodic inspection will ensure their longevity. Condensation inside your watch means that its water-resistance has been affected. Please contact one of our approved after-sales service providers.

    • Cleaning your Water Resistant Timepiece on Metal Bracelet

      - If you need to clean your watch, we recommend gently brushing it with a soft brush, dipped in lukewarm soapy water. After this operation, carefully rinse your watch in fresh water.
      - NB You should avoid this procedure if your watch has a leather strap, as contact with moisture will have an adverse affect on the longevity of the strap. Please see 'Cleaning your Water Resistant Timepiece on Leather Strap'
      - After swimming (either in seawater or in a swimming pool) always rinse your watch immediately with fresh water. This will avoid either salt or chlorine damaging the watch gaskets, which gives the watch its water resistant qualities.
      - NB You should always take off your watch, if it has a leather strap, before you swim, bath or shower, as contact with moisture will have an adverse affect on the longevity of the strap. Please see 'Cleaning your Water Resistant Timepiece on Leather Strap'.

    • Cleaning your Water Resistant Timepiece on Leather Strap

      - Carefully clean watches with a soft, dry cloth. Avoid using water as this will have an adverse affect on the longevity of the strap.
      - You should always take off your watch, if it has a leather strap, before you swim, bath or shower, as contact with moisture will have an adverse affect on the longevity of the strap.

    • Cleaning your Non-Water Resistant Timepiece on leather or metal strap

      - Carefully clean "non water-resistant watches" with a soft, dry cloth. Avoid using water, or any other cleaning solvent, as these may enter the watch and damage the movement.
      - Contact with water will also have an adverse affect on the longevity of a leather strap. You should always take off your watch, before you swim, bath or shower.
  • Manual Wound Watches
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    Your mechanical manually wound watch has a mainspring that has been designed to last for a full 30 hours between each winding. You should rewind your watch every morning at about the same time. This will give the watch the mechanical energy required to power the movement smoothly for the next twenty-four hour period.

    The reason that we suggest winding your watch in the morning is simple. The watch movement has to work a little harder during the day, as it compensates for the activity of your arm. A fully wound mainspring will give a more constant flow of energy to the movement. Conversely, the watch has to work a little less hard when it is static - at night.

  • Activate a Self-Winding Watch
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    When restarting a self-winding watch that has remained off the wrist for over 40 hours, it is advisable to rotate its setting crown five to six times or so to reactivate the movement's drive system. You can of course re-start the watch by shaking it for a few seconds. However, re-starting the watch by using the crown will give better accuracy of time. Again the reason for this is that by using the crown, you input more energy into the mainspring.

    For your interest, it takes about 3 to 4 hours of being worn by the average person to fully wind the mainspring on an automatic watch.

  • dunhill Leather Straps
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    There are a few basic rules to preserve the condition of your leather strap as long as possible:

    Avoid contact with water or moisture to prevent discoloration and deformation. Avoid prolonged exposure to sunlight to prevent the colour from fading. Do not forget that leather is permeable! Therefore avoid contact with greasy substances and cosmetic products.

    A leather strap should last for a period of about 12 months, without alteration of its aesthetic look. However this will vary from person to person dependent on their lifestyle.

  • Quartz Watch Batteries
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    These should be replaced every two years to prevent any sudden and possibly awkward stoppage of the movement.

    Some of the watches in our collection have a warning feature. When the battery is running low, the second hand appears to "jump" 4 seconds at a time. This tells you that the battery needs replacing immediately.

  • User Instructions
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