Writing Instrument Care

Services for Writing Instruments

Ballpoint, Converter (Rollerball or Ballpoint) and Pencil

Writing Instrument Service Procedures:

The writing instrument is disassembled into its component parts.
The parts are checked for wear and replaced where necessary.
The cap and case is cleaned in an ultrasonic tank, which cleans even the smallest particles.
The cap and case are dried and the whole writing instrument is oiled and assembled to original specifications.
A new refill is fitted to the pen, and new leads and erasers are added to the pencil.

Writing Instrument Testing Procedures:

The cap is tested to ensure it stays on the body securely while in the pocket.
The clip is checked to ensure the grip is sufficient and there is no distortion.
The mechanism is actioned many times to ensure the function is correct.
Ballpoint and Rollerball refills are checked for width and colour.
The writing instrument is given a final clean using a soft polishing cloth.
The writing instrument is placed in the presentation pouch.

Fountain Pen

Writing Instrument Service Procedures:

The writing instrument is disassembled into its component parts.
The parts are checked for wear and replaced where necessary.
The nib unit is disassembled, checked for wear and damage, then cleaned and reassembled.
The cap and case is cleaned in an ultrasonic tank, which cleans even the smallest particles.
The cap and case are dried and the whole pen is assembled to original specifications.

Writing Instrument Testing Procedures:

The cap is tested to ensure it stays on the body securely while in the pocket.
The clip is checked to ensure the grip is sufficient and there is no distortion.
A cartridge is fitted to the nib unit and the nib is tested for function, including ink width and smoothness of writing.
The cartridge is removed and the nib cleaned to remove the excess ink.
A new cartridge is included with the pen, but not fitted, to avoid ink drying in the nib, blocking the flow.
The writing instrument is placed in the presentation pouch.

dunhill recommends that customers only use these service centres when servicing and repairing dunhill products.