DUNHILL SINGAPORE DISTANCE SALES FROM RETAIL BOUTIQUES
CONDITIONS OF SALE
The following terms and conditions and any other related rules that are adopted by [Dunhill] and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Richemont Luxury (Singapore) Pte. Ltd., 501 Orchard Road, #12-01 Wheelock Place, Singapore 238880 (“[Dunhill]”, or referred to herein as “us”, “our” or “we”) by e-mail or phone at a distance via the relevant retail boutique of [Dunhill] (together the “[Dunhill] Boutique”).
These Conditions of Sale are applicable to any order placed through the [Dunhill] Boutique. If you refuse to accept these Conditions of Sale, you will not be able to order any [Dunhill] products from the [Dunhill] Boutique. Sales concluded through [Dunhill] authorized retailers are not subject to these Conditions of Sale.
2. PURCHASING ELIGIBILITY
Only individuals (and not legal entities) who (a) have legal capacity to enter into contracts and (b) have a shipping address in the country or countries listed in Clause 12 may order products through the [Dunhill] Boutique. If you are under the age whereby you have full legal capacity to lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale.
By placing an order through the [Dunhill] Boutique, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute [Dunhill] products or purchase [Dunhill] products for commercial purposes or any other commercial benefit.
3. PRODUCT AVAILABILITY; QUANTITY
Quantity limits may apply in relation to certain products. [Dunhill] further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.
In order to place an order, the [Dunhill] Sales Associate will discuss the process with you over the telephone or by e-mail.
Notwithstanding anything to the contrary provided for herein, [Dunhill] reserves the right to refuse, cancel and terminate orders at any moment in time. For example, [Dunhill] may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if [Dunhill] suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Conditions of Sale or the policies incorporated herein by reference.
5. PRICES, TAX AND SHIPPING COSTS
All prices quoted by the [Dunhill] Boutique are in Singapore Dollars.
[Dunhill] reserves the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs quoted by the [Dunhill] Boutique, at the time [Dunhill] provides you with a Confirmation of Order, will be honored by [Dunhill].
Actual shipping costs and applicable taxes, if any, will be reflected on your payment page before you are asked to confirm and place your order and will also be reflected in the Confirmation of Order. Sales and use taxes will vary based on the location to which products are being shipped. Delivery costs and estimated sales and use taxes are not stated on the product pages but will be added to the product price, if applicable, after you have chosen your delivery location and options.
Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase. If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.
We accept the methods of payment offered through the [Dunhill] Boutique.
We offer you the ability to prepay for your products, either as a full prepayment or a partial prepayment. Where we offer partial prepayment as an advance payment method, the partial prepayment will be taken immediately following the placement of your order. Prepayments (in whole or in part) are non-refundable. However, prepayments shall not impact any of your legal rights under these Conditions of Sale (including for example any right of withdrawal and/or refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the pre-payment without undue delay.
When paying by payment link, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the [Dunhill] Boutique your credit/debit card number and your three or four digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID).
All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to [Dunhill], you will need to contact your card issuer directly to solve this problem.
In order to process your order, we may perform security checks on your credit card. The full amount of your purchase will be blocked on your credit card until your order is shipped to the shipping address you have provided to [Dunhill], at which point in time you will be sent a Confirmation of Order and your credit card will be charged the applicable purchase price. By submitting an offer to purchase [Dunhill] products through the [Dunhill] Boutique, you expressly authorize [Dunhill] to perform security checks, where [Dunhill] deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
7. REVIEW AND CONFIRMATION
In the case of an order being placed through the [Dunhill] Boutique, the [Dunhill] Sales Associate will verbally ask you to confirm the details of your order.
8. ACKNOWLEDGMENT OF ORDER
Once you have made your choice and your order has been placed, you will receive an e-mail acknowledging the details of your order and your payment (“Acknowledgement of Order”). This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, [Dunhill] will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order.
These Conditions of Sale will be provided to you with the Acknowledgment of Order. Please carefully review these Conditions of Sale upon receipt.
9. CONFIRMATION OF ORDER
Upon shipment of your order, following completion by [Dunhill] of its anti-fraud, security and related legal checks, [Dunhill] will send you in writing (by email or otherwise) a written confirmation (“Confirmation of Order”). The written Confirmation of Order constitutes the acceptance of your order by [Dunhill] and indicates the existence of a binding sales contract.
10. PROOF OF AGREEMENT
The Acknowledgment of Order and Confirmation of Order that are sent to you are deemed to be received when you are able to access them.
The Acknowledgment of Order, Confirmation of Order and any automatic recording systems used by the [Dunhill] Boutique will be proof of a binding agreement between you and [Dunhill].
11. COMPLIMENTARY SERVICES
Engraving or embossing may be available on a selection of products. Belt adjustment, may be available on a selection of leather belts. If you wish to have your product engraved, embossed or adjusted, please provide the details to the [Dunhill] Boutique.
[Dunhill] reserves the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to [Dunhill] policies.
Personalized products cannot be returned to [Dunhill] for refund or exchange.
12. SHIPPING POLICY
We only accept orders for delivery to addresses in Singapore. Please note that [Dunhill] does not ship to military or certain restricted areas, PO boxes, or hotels.
Boutique pick-up may be offered, free of charge, to certain locations. Please refer to the [Dunhill] Boutique for more information. [Dunhill] will inform you by email or by telephone when the product is ready for pick-up at the boutique.
If you order several products, [Dunhill] will ship the order only once all products are available (no partial shipments).
We will use commercially reasonable endeavours to deliver the products, or to ensure the delivery by our third party shipping provider, on the estimated delivery date mentioned in your order.
When estimating package delivery time, please allow time for credit approval, address verification and order processing. Please note that it is always subject to receiving your full payment.
We will require a handwritten or electronic signature by you, or an adult acting on your behalf, to confirm the delivery of each [Dunhill] product, at which point responsibility for your purchased goods passes to you.
When ordering products through the [Dunhill] Boutique, you will receive, as the buyer, an invoice that will be sent to you in writing (to your email address as a .pdf attachment or otherwise). You may also at any time later request an invoice by calling the [Dunhill] Boutique. [Dunhill] may request that you provide proper identification as a condition to comply with such request.
In order to ensure your satisfaction, you may return [Dunhill] products in accordance with the return and exchange policy set forth below. Returns of [Dunhill] products that are not in compliance with the conditions and timeframes set forth below may be rejected by [Dunhill] and will be sent back to you.
15. RETURN POLICY
15.1. Return Period
[Dunhill] allows you to exchange in the country or countries listed in Clause 12, [Dunhill] products purchased through the [Dunhill] Boutique within [thirty (30) days] from the day you received your product, subject to the further terms and conditions set forth below.
15.2. Return Process
To exchange a product in an [Dunhill] retail boutique, please call the [Dunhill] Boutique for details of their returns process (first to confirm the appointment with your selected [Dunhill] retail boutique). You may be asked to provide photos of the products for us to make a first assessment of the condition of these products.
15.3. Condition of Returned Products
[Dunhill] will verify that the returned product for exchange satisfies the conditions of the return policy and, if so, then proceed with the applicable exchange.
[Dunhill] products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original [Dunhill] box and delivery package, including all accessories and documents. [Dunhill] will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way. Perfume bottles that have been used or opened cannot be returned.
Personalized products cannot be returned to [Dunhill] for exchange. This includes, without limitation, products that have been engraved or embossed, and belts or leather straps that have been adjusted.
Writing instruments that have been filled with ink, as well as bottles and refills that have been opened, cannot be exchanged at [Dunhill].
If you have received free items as part of your order, they must be returned with the products.
Watch bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package.
All returns will be subject to strict Quality Control (QC) by [Dunhill] to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, [Dunhill] will refuse the return, and the products will be sent back to you. If the returned product satisfies Quality Control (QC), [Dunhill] will proceed with the applicable refund or exchange.
Failure to comply with the return process above or the return conditions will entitle [Dunhill] to refuse the returned product and send it back to you, at your own cost.
Goods sold are non-refundable.
You may return a product purchased through the [Dunhill] Boutique for exchange with another [Dunhill] product, provided that the return complies with these Conditions of Sale.
In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.
Should a product be returned for exchange with a less expensive product, only the original buyer of the returned product will be entitled to receive a refund of the price difference.
If a product is returned for exchange with a more expensive product, you will have to pay the price difference.
16. MANUFACTURER’S GUARANTEE
[Dunhill] is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
Selected products are covered by the [Dunhill] International Guarantee. If you wish to repair a product covered by the [Dunhill] International Guarantee, please refer to the [Dunhill] International Guarantee, and call our [Dunhill] Boutique for more information.
If you receive a product that is covered by the [Dunhill] International Guarantee and seems to have defects originally caused by [Dunhill] (originally defective), please return it to [Dunhill] in accordance with the return process above.
17. LEGAL GUARANTEE
In your capacity as consumer, you may have legal rights under Singapore law governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale.
For any repair inquiries relating to a product ordered online, please contact our [Dunhill] Boutique.
19. ACCURACY OF PRICING, PRODUCT DESCRIPTIONS
While [Dunhill] endeavours to verify the accuracy of any information it provides, in advertisements or catalogues or as provided by the [Dunhill] Boutique, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. [Dunhill] does not confirm the price of a [Dunhill] product until an Order Confirmation has been issued by [Dunhill], indicating the existence of a binding sales contract.
20. FINAL PROVISIONS
Information and complaints. In case of any inquiry or complaint please contact our [Dunhill] Boutique on the telephone number and email address provided.
Severability. In the event that any provision of the Conditions of Sale shall be determined to be partially void or unenforceable by any court having jurisdiction and for any reason whatsoever, it shall be void or unenforceable to that extent only and no further and the validity and enforceability of any of the other provisions of the Conditions of Sale shall not be affected.
21. GOVERNING LAW
These Conditions of Sale shall be governed by and construed in accordance with the laws of Singapore.
The courts of Singapore shall have exclusive jurisdiction over any disputes arising out of or in connection with these Conditions of Sale.
Without any restriction to bring proceedings before a court, you and [Dunhill] will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.