You can return any item purchased on dunhill Online Store within 20 days of the delivery date. Here’s how:
- Fill out the Return Form.
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
To return a product in the fragrance category, contact us for return instructions.
It is not possible to return fragrances that have been opened or used.
For further information on the conditions for exercising your right to return, please see the Legal Area.
Holiday Return Policy
For your gifts, we have decided to extend our return period during the holiday season.
All orders placed and delivered between November 16th and December 17th can be returned until January 7th. Orders delivered after December 17th follow the regular return policy of 20 days.