Customer Service

Shipping

Shipping Times and Costs

UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center.
For security reasons, dunhill online purchases will require a signature upon delivery.

Our warehouse is closed for these Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

In YOOX NET-A-PORTER GROUP we strongly believe that the fashion industry could and should have a central role in the preservation of the environment. For this reason, we have removed the paper delivery note from every shipment. Thanks to this initiative the Group will cut paper consumption and the related disposal cost and contribute to a more responsible resource consumption. At a Group level we will be saving approximately 147 tons of wood every year, which are roughly 1.000 trees (12m high and 15-20cm diameter), and reducing CO2 emissions by 36 tons yearly.

Shipping Restrictions

At this time we are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO and U.S. Territories. Orders made to any of these addresses will be canceled.

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically canceled. Please select the correct country site for your order from the link in the corner of every page.

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