Faqs

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

Unfortunately, it is not possible to choose a specific date and time.
You can try to contact UPS at 1 800 782 7892 directly to organize a possible delivery date.
You will find the courier Tracking Number inside the Shipping Confirmation email.

We ship all orders from our U.S. distribution center.

If your order has not been delivered within the estimated period, we suggest that you:

• Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Track your Order page
• Check that the address indicated for the delivery is correct
• In the case of a missed delivery, please contact UPS at 1 800 782 7892.

For further assistance, , we will be happy to assist you.

You can check the status of your return at any time on the Follow your Return page.

If you have lost the pre-paid return label please .

You can certainly use a different courier than the one that delivered the package. Please send the return to the following address:

YOOX NET-A-PORTER GROUP
125 Delawanna Avenue
Clifton, NJ 07014
New Jersey

Keep in mind that if you do not use our return label, dunhill Online Store is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service.

Sure, you can use the same box and pre-paid label.

 You can find more information about our return procedures on the page.

We are glad you have decided to keep your purchase. Don't worry, you don't have to do anything and there is no need to contact us.

ou can check the status on the Follow your Return page.

If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not authorised to refund a different account.

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

Please check that you have correctly entered the data for your selected method of payment. Need further assistance? and we will be happy to help you.

As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.

dunhill Online Store guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you place the order; the second confirms the actual charge.

Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items please refer to our .

Unfortunately we are unable to combine two orders in one shipment, as order details are processed automatically.
As soon as the packages are shipped from our warehouse, you will receive a confirmation email for each order, with two separate Tracking Numbers and invoices.

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be canceled. The package can be returned as indicated in our .

The Promotional Codes of dunhill Online Store give you access to exclusive offers. To receive Promotional Codes, subscribe to our Newsletter.

To take advantage of a promotion, enter the code in the appropriate field at checkout and click "Apply". Only one Promotional Code can be used for each order.
If the code doesn't work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.

Check your spam folder and make sure that confirmation@dunhillstore.com and shipping@dunhillstore.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.

If this doesn't work please as there may be errors with the email address you registered with.

Until an order is concluded, items added to your Bag remain available on the website and can therefore be purchased by other customers. If this should happen before you complete your order, you will receive a notification that the items are no longer available.

If you want to cancel your account, please .

When you register, dunhill Online Store recognizes the location in which you are located and automatically associates it to your account, which will be active only for that location's version of the site. If My Account does not recognize your email address or password, verify that you are navigating the version of the site on which you registered the account.

If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it.

For further assistance, , we will be happy to assist you.

To transfer your account to the site of a location which is different from the one you registered on, please .

Try adding the "newsletter@dunhillstore.com" address to the safe senders list of your email account; this will prevent the anti-spam filter from blocking future newsletters. If this doesn't work, .

If you do not wish to receive our Newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe.