You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

dunhill offers you the possibility to pick up for free in a store the items you ordered online.

During the checkout process select "Collect in store" and choose which store you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up in store.

In order to pick up your order, you will need to bring with you:

• A valid ID
• The shipping confirmation email (printed or on a mobile device).

If someone is collecting an order on your behalf, they must bring:

• A copy of your valid ID
• A valid ID of the person collecting
• The shipping confirmation email (printed or on a mobile device)
• Letter of authorisation.

If the item is not picked up within 15 days of delivery to the store, the order will be returned to our warehouse and we will issue a refund.

At the moment the service is available in the following stores:

• Bourdon House
• 2 Davies Street 
• W1K 3DJ London London GB
• +442034257300
• Bourdon.House@dunhill.com

We ship all orders from our distribution center in France

If your order has not been delivered within the estimated period, we suggest that you:

• Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
• Check that the address indicated for the delivery is correct

For further assistance, contact us, we will be happy to assist you.