Standard Shipping Delivery in 5-8 working days
Place an order with Standard Shipping by December 15th at 6 am EST to get your gifts in time for December 24th.
Express Shipping Delivery in 2-4 business days
Place an order with Express Shipping by December 19th at 6 am EST to get your gifts in time for December 24th.
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our items are shipped from.
You will receive an e-mail containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.
For items stored in our U.S. Distribution center:
Next Day Delivery and Saturday Delivery are available.
Standard Shipping and Express Shipping times are shorter.
Check availability on item page.
All orders placed and delivered between November 15th and December 17th can be exceptionally returned until January 31st. Orders delivered after December 17th follow the ordinary return policy of 20 days. Free returns within 20 days of the delivery date.
Our dedicated Customer Care team is always on hand to assist in anyway they can. From our extensive range of exclusive services to advice on returns, shipping, stores or processing your online order, we are here for you. Contact us using this form.
You can also get in touch by phone:
Call us on +1 844 536 5281 Monday to Friday from 8 am to 8 pm CST Saturdays (excluding national holidays) from 9 am to 5.30 pm CST